Last Updated
07/22/2008
Services
Our customers appreciate services and deliverables which are "thoughtfully
designed with busy professionals in mind™."
Building upon our 30+ year history, McKirchy & Company has the experience and the depth and breadth of capabilities to provide complete solutions.
We have a history of performance as a true partner with our customers.
Competency Development
- Focus team management
- Subject Matter Expert (SME) interviews
- Key business process and task identification
- Behavior indicator identification
- Competency ordering
- Competency validation
Organizational Learning Strategies
Needs Assessment
- Identify audience and develop learner profile
- Observe target audience performing/Observe experts performing
- Interview audience, supervisors, experts, policymakers, marketers or managers
- Review job descriptions, policy statements and trouble reports
- Select focus group and prepare/deliver/report on survey results
Job Analysis
- For each job, identify tasks, tools used, standards for performance and conditions for performance
Instructional Design
- Learning objectives development
- Curriculum development
- Training management plan development
- Training evaluation
Instructional Content Development
- Conversion of preliminary training concepts, PowerPoint presentations, instructor's notebooks, product specifications, process documentation, videos and other business documents to instruction
- Conversion of existing traditional classroom instruction, product support materials or process documentation to effective online learning
- Update of existing online learning, product support materials or process documentation
- Research
- Legal and regulatory citation integration
- Subject Matter Expert (SME) interviews
- Writing, editing, proofreading
- On-the-job learning tool development
- Instructional module and lesson development
Media Development
- Interactive decision tree development
- Subject Matter Expert (SME) video recording
- Case study development
- Audio and video clip processing
Assessment Development
Question Bank Development
- Development of test and item specifications
- Development of items to measure performance against learning objectives
- Creation of feedback for right and wrong answers with remediation
- Item review
Pre-tests, Knowledge Checks, Exercises and Final Assessment Development
- Creation and administration of pilot test forms
- Creation and delivery of Coaching Reports to aid learner efficiency in content mastery
Validation for Final Assessments
- Completion of correlation analysis to establish the validity of the assessment instrument
Reporting
- Frequency distributions
- Performance profiles
- Completion reports
-
Individual performance
profiles
TQM Testing
- Unit testing by the developer to test elements work as designed
- Quality assurance testing to identify program “bugs”
- Bugs are addressed and returned to tester for verification
- Tester verifies the “bug fix” and marks it as resolved or resubmits it to developer
- Project manager checks the “bug fix” and closes the issue
- Process continues until
all "bugs" are addressed
Documentation
- System documentation
- User guide development
- Online help development
Deployment
- Desk Reference, Tutorial, Short Course, Quick Start Class & Course development for internet, intranet, custom portal and/or learning management system deployment
- Embedded training system development
- Roll-out planning
- Learning Management System selection, customization, implementation and day-to-day operation
- Help desk and end-user technical support
- Medium and long range support planning
Database Design, Development and Deployment
- Web application development
- Data modeling
- Data collection interface and database design
- Live and static reporting
Program Management
Business Case Development
- For each training intervention proposed, produce a return on investment (ROI) analysis
- Development and management of course pilot programs
- Development of communications plans and targeted communications in multiple media necessary to successfully roll out products
Evaluation
- Training evaluation management through Kirkpatrick Level IV
- Pre and post deployment usability assessments
Standard Operating Procedure (SOP), Policy, Process and Workflow Development
- Task, process and policy analysis
- Subject Matter Expert (SME) interviews
- Business process modeling describing what the organization does, step-by-step including key decision points, why the organization does the process, who is responsible and when and where activities are performed
- Decision tree development
- Research and write business standards/processes/procedures/policies capturing best practices
- Program workflow including form development, task
completion, signoff(s) and performance support
Applications
- Online Product Demonstrations
- Sales Training and Sales Support
- Customer Education
- Software Simulations
- Process Simulations
- Mission Critical Training
- Scenario-Based Training
- Procedures Training
- Adaptive Learning and Testing
- High Quality, Detailed Briefings
- Sophisticated Presentations Combining Text, Graphics, Animation, Video and Audio
- Knowledge Delivery
- Corporate Policy Initiative Support
- Government Regulatory Compliance Support