Established 1976
• e-learning   • knowledge management   • performance support

 

McKirchy & Company
Last Updated 07/22/2008

 

Services


Our customers appreciate services and deliverables which are "thoughtfully designed with busy professionals in mind™."

Building upon our 30+ year history, McKirchy & Company has the experience and the depth and breadth of capabilities to provide complete solutions. 

We have a history of performance as a true partner with our customers.

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Competency Development

  • Focus team management
  • Subject Matter Expert (SME) interviews
  • Key business process and task identification
  • Behavior indicator identification
  • Competency ordering
  • Competency validation 

     

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Organizational Learning Strategies

Needs Assessment  
  • Identify audience and develop learner profile
  • Observe target audience performing/Observe experts performing
  • Interview audience, supervisors, experts, policymakers, marketers or managers
  • Review job descriptions, policy statements and trouble reports
  • Select focus group and prepare/deliver/report on survey results
Job Analysis
  • For each job, identify tasks, tools used, standards for performance and conditions for performance

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Instructional Design

  • Learning objectives development
  • Curriculum development
  • Training management plan development
  • Training evaluation

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Instructional Content Development

  • Conversion of preliminary training concepts, PowerPoint presentations, instructor's notebooks, product specifications, process documentation, videos and other business documents to instruction
  • Conversion of existing traditional classroom instruction, product support materials or process documentation to effective online learning
  • Update of existing online learning, product support materials or process documentation
  • Research
  • Legal and regulatory citation integration
  • Subject Matter Expert (SME) interviews
  • Writing, editing, proofreading
  • On-the-job learning tool development
  • Instructional module and lesson development

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Media Development

  • Interactive decision tree development
  • Subject Matter Expert (SME) video recording
  • Case study development
  • Audio and video clip processing

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Assessment Development

Question Bank Development
  • Development of test and item specifications
  • Development of items to measure performance against learning objectives
  • Creation of feedback for right and wrong answers with remediation
  • Item review
Pre-tests, Knowledge Checks, Exercises and Final Assessment Development
  • Creation and administration of pilot test forms
  • Creation and delivery of Coaching Reports to aid learner efficiency in content mastery
Validation for Final Assessments
  • Completion of correlation analysis to establish the validity of the assessment instrument
Reporting
  • Frequency distributions
  • Performance profiles
  • Completion reports
  • Individual performance profiles

     

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TQM Testing

  • Unit testing by the developer to test elements work as designed
  • Quality assurance testing to identify program “bugs” 
  • Bugs are addressed and returned to tester for verification
  • Tester verifies the “bug fix” and marks it as resolved or resubmits it to developer
  • Project manager checks the “bug fix” and closes the issue
  • Process continues until all "bugs" are addressed

     

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Documentation

  • System documentation
  • User guide development
  • Online help development

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Deployment

  • Desk Reference, Tutorial, Short Course, Quick Start Class & Course development for internet, intranet, custom portal and/or learning management system deployment
  • Embedded training system development
  • Roll-out planning
  • Learning Management System selection, customization, implementation and day-to-day operation
  • Help desk and end-user technical support
  • Medium and long range support planning

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Database Design, Development and Deployment

  • Web application development
  • Data modeling
  • Data collection interface and database design
  • Live and static reporting

     

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Program Management

Business Case Development
  • For each training intervention proposed, produce a return on investment (ROI) analysis
  • Development and management of course pilot programs
  • Development of communications plans and targeted communications in multiple media necessary to successfully roll out products
Evaluation
  • Training evaluation management through Kirkpatrick Level IV
  • Pre and post deployment usability assessments

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Standard Operating Procedure (SOP), Policy, Process and Workflow Development

  • Task, process and policy analysis
  • Subject Matter Expert (SME) interviews
  • Business process modeling describing what the organization does, step-by-step including key decision points, why the organization does the process, who is responsible and when and where activities are performed
  • Decision tree development
  • Research and write business standards/processes/procedures/policies capturing best practices
  • Program workflow including form development, task completion, signoff(s) and performance support

     

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Applications

  • Online Product Demonstrations
  • Sales Training and Sales Support
  • Customer Education
  • Software Simulations
  • Process Simulations
  • Mission Critical Training
  • Scenario-Based Training
  • Procedures Training
  • Adaptive Learning and Testing
  • High Quality, Detailed Briefings
  • Sophisticated Presentations Combining Text, Graphics, Animation, Video and Audio
  • Knowledge Delivery
  • Corporate Policy Initiative Support
  • Government Regulatory Compliance Support

 

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